Terms of Service

Welcome to MoreTables. These Terms of Service ("Terms") govern your access to and use of the MoreTables website, mobile application, reservation services, rewards program, and related services (collectively, the "Platform").

By accessing or using MoreTables, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

MoreTables acts as a technology platform that connects diners with participating restaurants and hospitality venues. MoreTables is not a restaurant and is not responsible for food quality, service quality, pricing, or dining experiences provided by participating restaurants.

1. Eligibility

To use MoreTables, you must:

• Be at least 18 years old, or have valid parental/guardian consent if you are under 18, in accordance with applicable laws.
• Provide and maintain accurate, complete, and up-to-date account information at all times.
• Comply with all applicable consumer protection, data protection, and privacy laws, including but not limited to the Nigeria Data Protection Act (NDPA) and any international standards (such as GDPR) if you access the Platform from outside Nigeria.
• Consent to the lawful processing of your personal data and exercise your rights responsibly (including rights to correction, deletion, and portability where applicable).
• Not use the Platform if you are prohibited from doing so under applicable laws or regulations.
• MoreTables reserves the right to verify your identity, request supporting documentation, and suspend or terminate accounts for fraudulent, unlawful, or non-compliant use.
• MoreTables may restrict or deny access if eligibility requirements are not met or if misuse is detected.

2. Account Registration

When creating an account, you agree to:

• Provide accurate, complete, and current information during registration and keep it updated at all times.
• Maintain the confidentiality of your login credentials and not share them with any third party.
• Notify MoreTables immediately of any unauthorized access, suspicious activity, or security breach involving your account.
• Accept full responsibility for all activities conducted through your account, whether authorized or not.
• Not impersonate, misrepresent your identity, or create fake or duplicate accounts for fraudulent purposes.
• Not use automated tools, bots, or scripts to create or manage accounts.
• Not transfer, sell, or assign your account to another person or entity.
• Understand that accounts engaging in fraud, repeated no-shows, abuse of promotions, impersonation, or other prohibited conduct may be suspended or permanently terminated.
• MoreTables reserves the right to request identity verification documents and to restrict or deny access if account misuse is detected.

3. Reservation Services

MoreTables enables users to:

• Discover restaurants, view real-time availability, make reservations, receive confirmations, and join rewards programs.
• Receive booking confirmations and automated reminders via email, SMS, or in-app notifications.
• Participate in restaurant rewards programs, subject to each restaurant's specific terms and conditions.
• Join restaurant waitlists when reservations are full; placement on a waitlist does not guarantee a reservation. Users will be notified if a table becomes available and must confirm within the specified time window.
• Restaurants may establish priority rules for waitlists (e.g., loyalty members, party size, special events), which will be disclosed upfront.
• Availability is determined solely by restaurants and may change at any time. MoreTables is not responsible for last-minute changes, cancellations, or errors in restaurant scheduling.
• MoreTables disclaims liability for missed notifications, technical errors, or delays in reservation or waitlist processing.
• Abuse of reservation or waitlist systems (e.g., multiple fake sign-ups, bots, or fraudulent activity) may result in suspension or termination of account privileges.
• MoreTables may use automated notifications (SMS/email) to remind users of reservations.

4. Reservation Policies

5. No-Show Policy

To ensure fairness for restaurants and diners:

• Repeated no-shows may result in warnings, suspension, or permanent termination of reservation privileges.
• Restaurants may report no-shows directly to MoreTables, and such reports may be used to evaluate user account standing.
• Rewards, loyalty points, or promotional benefits may be revoked if users repeatedly fail to honor reservations.
• MoreTables may share verified no-show history with partner restaurants to protect their operations and ensure fair access to tables.
• Users may be charged cancellation or no-show fees in accordance with restaurant policies, and such charges are the sole responsibility of the user.
• Excessive no-shows may result in restrictions on future bookings, including mandatory deposits or prepayment requirements.
• Fraudulent or abusive reservation activity (e.g., booking multiple tables without intent to attend) may lead to immediate account suspension.
• MoreTables disclaims liability for disputes arising from restaurant-imposed penalties, but will provide transparency by displaying applicable policies at the time of booking.

6. Rewards Program

MoreTables may offer points, rewards, credits, promotions, and loyalty benefits to users from time to time.

• Rewards have no cash value unless expressly stated by MoreTables or the participating restaurant.
• Rewards are non-transferable, cannot be sold, bartered, or exchanged, and may expire in accordance with the terms disclosed at issuance.
• Fraudulent activity, manipulation of the rewards system, or abuse of promotions will result in immediate termination of account privileges.
• Rewards are subject to audit, and misuse may lead to forfeiture without compensation.
• MoreTables reserves the right to modify, suspend, or discontinue rewards programs at any time, with or without notice.
• Rewards may be adjusted or revoked if linked to cancelled reservations, no-shows, or violations of restaurant policies.
• Users are solely responsible for any tax obligations arising from rewards or benefits received.
• MoreTables disclaims liability for errors, delays, or failures in third-party reward fulfillment (e.g., restaurant-issued benefits).
• Loyalty benefits may be subject to additional eligibility criteria, such as minimum spend, frequency of reservations, or membership status.

7. Payments, Deposits, and Charges

Certain restaurants may require deposits, prepaid experiences, credit card holds, or cancellation fees as part of their reservation policies.

• All charges must be disclosed upfront at the time of booking, including applicable taxes, service charges, and currency conversion details.
• MoreTables acts solely as a payment facilitator and does not set or control restaurant pricing, deposits, or refund policies.
• Users are responsible for chargebacks, currency conversion fees, bank charges, and any penalties imposed by their financial institution.
• Restaurants must disclose refund policies clearly and in advance; MoreTables is not liable for disputes over refunds or reimbursement delays.
• Users authorize MoreTables and its payment partners to securely process transactions, including pre-authorizations and holds, in accordance with applicable financial regulations.
• In cases of disputed charges, users must first resolve the matter directly with the restaurant; MoreTables may provide transaction records but is not a party to the dispute.
• Fraudulent payment activity, misuse of credit cards, or unauthorized transactions may result in immediate account suspension and reporting to relevant authorities.
• Restaurants may impose stricter payment requirements (e.g., full prepayment for special events or peak periods), which will be disclosed prior to booking.
• Users acknowledge that deposits and prepaid experiences may be non-refundable unless otherwise stated by the restaurant.

8. Restaurant Responsibilities

Participating restaurants are solely responsible for:

• Food quality, menu accuracy, pricing transparency, service standards, health compliance, reservation fulfillment, and customer service.
• Compliance with all applicable health, safety, licensing, tax, and labor laws, including maintaining valid permits and certifications required to operate.
• Restaurants must disclose all mandatory charges (e.g., service fees, VAT, surcharges) upfront to diners.
• Restaurants must ensure that facilities meet hygiene and safety standards, including compliance with local food handling and sanitation regulations.
• Restaurants are responsible for honoring reservations made through MoreTables, except in cases of force majeure or unforeseen emergencies.
• Restaurants must indemnify and hold harmless MoreTables against any claims, damages, liabilities, regulatory fines, or third-party disputes arising from violations of law, health and safety breaches, or misrepresentation of services.
• Restaurants are prohibited from engaging in discriminatory practices, misleading advertising, or unfair treatment of diners.
• Restaurants must promptly update availability, pricing, and policy changes on the Platform to avoid misleading users.
• Failure to comply with these obligations may result in suspension or removal from the MoreTables Platform.

9. User Conduct

You agree not to:

• Engage in fraudulent reservations, create multiple unauthorized accounts, resell reservations, or use bots, scripts, or automated tools to manipulate the Platform.
• Harass, threaten, or post harmful, offensive, or unlawful content directed at restaurants, staff, or other users.
• Engage in discriminatory, defamatory, or abusive behavior toward staff, restaurants, or fellow diners.
• Upload or share content that infringes intellectual property rights, violates privacy, or spreads misinformation.
• Attempt to gain unauthorized access to the Platform, interfere with its functionality, or exploit vulnerabilities.
• Use the Platform for commercial purposes without prior written authorization from MoreTables.
• Circumvent or manipulate reservation, rewards, or payment systems for personal gain.
• Violations of these rules may result in immediate suspension or permanent termination of your account, forfeiture of rewards, and possible referral to law enforcement or regulatory authorities.

10. Reviews and User Content

If you submit reviews, ratings, photos, or comments through the Platform:

• You grant MoreTables a worldwide, perpetual, royalty-free, non-exclusive license to use, reproduce, modify, publish, translate, distribute, and display such content in any media or format.
• Content must be truthful, based on actual dining experiences, and lawful under applicable regulations.
• MoreTables reserves the right to moderate, edit, or remove content at its sole discretion, including content deemed offensive, misleading, or irrelevant.
• Accounts engaging in fake reviews, defamatory remarks, or manipulation of ratings may be suspended or permanently terminated.
• You represent and warrant that you own or have the necessary rights to any content submitted, and that it does not infringe intellectual property, privacy, or publicity rights of third parties.
• MoreTables may use submitted content for promotional purposes, marketing campaigns, or analytics, without obligation to compensate you.
• Users are prohibited from posting discriminatory, obscene, violent, or otherwise harmful material.
• MoreTables disclaims liability for user-submitted content but may cooperate with law enforcement or regulatory authorities in cases of unlawful submissions.
• By submitting content, you consent to its public display and acknowledge that removal requests may not always be honored once content has been published.

11. Privacy

• Your use of the Platform is governed by the MoreTables Privacy Policy, which explains how personal data is collected, stored, processed, and shared.
• You consent to the lawful collection, storage, processing, and transfer of your personal data for purposes including reservation management, rewards programs, fraud prevention, and compliance with legal obligations.
• MoreTables complies with the Nigeria Data Protection Act (NDPA) and, where applicable, international data protection frameworks such as the General Data Protection Regulation (GDPR).
• Users have the right to request deletion, correction, restriction of processing, or portability of their personal data, subject to applicable legal requirements.
• MoreTables may retain certain data for regulatory, tax, or fraud-prevention purposes even after account closure, in accordance with statutory retention periods.
• Users must ensure that any personal data they provide (e.g., guest names, contact details) is accurate and lawful, and they remain responsible for third-party data shared through the Platform.
• MoreTables implements technical and organizational safeguards to protect personal data against unauthorized access, cyberattacks, or accidental loss, but disclaims liability for breaches beyond its reasonable control.
• By using the Platform, you acknowledge that data may be transferred across jurisdictions where data protection laws may differ, and you consent to such transfers as necessary for service delivery.

12. Intellectual Property

All content on the Platform, including logos, trademarks, designs, software, graphics, text, databases, and user interface elements, is owned by MoreTables or its licensors and is protected under applicable intellectual property and copyright laws.

• You may not copy, reproduce, modify, distribute, reverse engineer, decompile, disassemble, scrape, or data mine any part of the Platform without prior written consent from MoreTables.
• Unauthorized use of the Platform's content may result in immediate account suspension, civil liability, and/or criminal prosecution under applicable laws.
• You are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for personal, non-commercial purposes.
• Any feedback, suggestions, or ideas you submit to MoreTables may be used freely by MoreTables without obligation to compensate you.
• Third-party trademarks or content displayed on the Platform remain the property of their respective owners, and use of such does not imply endorsement.

13. Third-Party Services

MoreTables may integrate with payment processors, mapping services, social media platforms, restaurant technology systems, and other third-party providers to deliver enhanced functionality.

• Users are subject to the terms and conditions, privacy policies, and compliance obligations of these third-party services.
• MoreTables is not liable for outages, failures, delays, or errors caused by third-party services, nor for any loss of data, reservations, or rewards resulting from such failures.
• Users acknowledge that third-party services may collect, process, or store personal data independently, and MoreTables does not control or assume responsibility for such practices.
• MoreTables may update or discontinue integrations at any time, with or without notice, depending on third-party availability or compliance requirements.
• Users are responsible for ensuring their accounts with third-party providers remain active, accurate, and compliant with applicable laws.
• Any disputes arising from third-party services (e.g., payment disputes, mapping errors, or social media connectivity issues) must be resolved directly with the third-party provider.
• MoreTables disclaims liability for security breaches, unauthorized access, or data misuse originating from third-party platforms.

14. Disclaimer of Warranties

The Platform is provided "as is" and "as available", without warranties of any kind, express or implied.

• MoreTables makes no guarantees regarding the availability, reliability, quality, accuracy, or rewards offered through the Platform.
• MoreTables disclaims liability for errors, omissions, interruptions, delays, cyberattacks, unauthorized access, or system failures.
• MoreTables does not warrant that the Platform will be uninterrupted, secure, or free from viruses, malware, or other harmful components.
• MoreTables is not responsible for outages, failures, or delays caused by third-party providers, including payment processors, mapping services, restaurant systems, or telecommunications networks.
• Users assume all risks associated with the use of the Platform, including reliance on restaurant availability, pricing, or promotions.
• MoreTables disclaims liability for loss of data, missed reservations, or inability to access services due to technical issues beyond its reasonable control.
• To the fullest extent permitted by law, MoreTables excludes all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law, MoreTables shall not be liable for:

• Lost profits, missed reservations, disputes between users and restaurants, indirect or consequential damages, service interruptions, or reliance on user-generated content.
• Damages arising from cyberattacks, unauthorized access, outages, third-party service failures, or technical errors beyond its reasonable control.
• Reputational harm, emotional distress, or punitive damages connected to Platform use.
• Liability is strictly capped at the total fees paid by the user to MoreTables in the twelve (12) months preceding the event giving rise to the claim.
• Liability exclusions apply even if MoreTables was advised of the possibility of such damages or if remedies fail of their essential purpose.
• Users acknowledge that restaurants are independent entities, and MoreTables is not liable for their acts, omissions, or failures to perform.
• Nothing in this clause excludes liability for death or personal injury caused by gross negligence, fraud, or willful misconduct, to the extent such exclusions are prohibited by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless MoreTables, its officers, employees, affiliates, partners, and licensors from and against any and all claims, demands, damages, liabilities, losses, regulatory fines, penalties, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your access to or use of the Platform, including misuse or unauthorized activities.
• Your violation of these Terms or any applicable laws, regulations, or industry standards.
• Any breach of data protection, privacy, or intellectual property rights committed through your account.
• Disputes or transactions between you and restaurants, third-party service providers, or other users.
• Fraudulent, abusive, negligent, or unlawful conduct carried out by you or under your account credentials.
• Failure to comply with payment obligations, including chargebacks, currency conversion issues, or refund disputes.

17. Termination

MoreTables may suspend, restrict, or terminate your account and access to the Platform at any time, with or without notice, if:

• You violate these Terms, applicable laws, or regulatory requirements.
• You engage in fraudulent, abusive, negligent, or unlawful activity.
• You misuse reservations, rewards, or payment systems.
• You provide false, misleading, or incomplete information during registration or use of the Platform.
• Your conduct harms, threatens, or creates risk for restaurants, other users, or MoreTables' reputation.
• We are required to do so by law, court order, or regulatory authority.
• Termination or suspension does not affect any rights, obligations, or liabilities accrued prior to the date of termination. MoreTables also reserves the right to preserve transaction records and user data as required by law or for legitimate business purposes.
• Users may voluntarily close their accounts at any time; however, obligations relating to outstanding payments, indemnification, or disputes will survive termination.

18. Changes to These Terms

• MoreTables may update these Terms periodically to reflect changes in law, technology, or business practices.
• Material changes will be notified to users at least seven (7) days in advance through email, in-app notifications, or postings on the Platform.
• Continued use of MoreTables after changes become effective constitutes acceptance of the updated Terms.
• Users are encouraged to review the Terms regularly, as non-material updates may be posted without prior notice.
• If a user does not agree to the updated Terms, they must discontinue use of the Platform before the effective date of the changes.
• MoreTables reserves the right to implement immediate changes without prior notice where required by law, regulation, or to address urgent security or compliance issues.
• Historical versions of the Terms may be archived and made available for reference upon request.

19. Governing Law & Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of Lagos State, Nigeria, without regard to conflict-of-law principles.
• Any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or any related services shall first be submitted to confidential arbitration or mediation in Lagos, Nigeria, in accordance with the Arbitration and Conciliation Act. The arbitration shall be conducted in English, by a single arbitrator mutually agreed upon by the parties, and the decision shall be final and binding.
• If arbitration or mediation fails to resolve the dispute, the matter shall be brought exclusively before the competent courts of Lagos State, Nigeria.
• Users waive any objection to jurisdiction or venue in Lagos courts and agree not to pursue claims in any other forum.